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Terms and Conditions

The terms and conditions set out in this document are the current terms and conditions which will apply to every person using the Ozone Coffee Roasters website. Ozone Coffee Roasters can vary or update these terms and conditions at any time. Replacement terms and conditions will be posted on the Ozone Coffee Roasters website and will be deemed to come into force as soon as they are posted. Nothing in these terms and conditions limits your rights under the Consumer Guarantees Act 1993 where you are a consumer for the purposes of the Act.

Becoming a Member and General Obligations
You may sign up as a user of the Ozone Coffee Roasters website using the form contained on this website. You may only sign up once. You must not take any steps to circumvent or avoid the proper operation of the facilities.

Use of Facilities
All use of the facilities must be made honestly and in good faith. All users acknowledge and accept that we cannot guarantee that the provision of the facilities will be completely uninterrupted, or free from mistake. Unless specifically stated all currencies used on this site shall be deemed to be in New Zealand dollars.

Ozone Coffee Roasters accepts credit card orders from most major credit cards and our transactions are processed through DPS Payment Express using a secure encrypted server. Customer credit card information is not stored on our server. The name on your statement will be Ozone Coffee Roasters.

Returns/Cancellation Policy
If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Consumer Guarantees Act 1993, is a replacement or refund. Where a consumer exercises his/her cancellation rights, the customer will be given a replacement or refund within 30 days of their cancellation. The cancellation period ends on the expiry of seven working days, commencing on the day following the day on which you, the customer, receives the goods. Roasted coffee and custom orders are excluded from these terms. If you, the customer, choose to cancel your order without given a reason, you can be asked to return and pay for the cost of returning the goods.

Freight Policy
All of our coffee is roasted to order and we will always ship the freshest coffee possible to you. We ship all orders through CourierPost and freight prices are automatically based on the weight of your order, type of product and delivery location.

Delivery is usually 1 – 3 business days from the date of shipping. If you need your shipment sent as urgent or priority shipping, additional charges will apply and you will need to contact us prior to placing your order. Product will only be delivered to New Zealand addresses.

We are confident that our website will provide a high quality of service. However, we cannot and do not guarantee the availability of the facilities at any given time or for any given duration. These terms and conditions are governed by the laws of New Zealand. All copyright and intellectual property rights of any description arising in the development and creation of Ozone Coffee Roasters website, its facilities, its brands, text, software and in any other sense whatsoever will remain owned by Ozone Coffee Roasters. You may not without our prior express written agreement do anything to infringe upon those rights. You must not use any part of the materials on our site for commercial purposes without first obtaining a licence with written permission to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease and you must immediately, at our request, return or destroy copies of any materials you have made. Ozone Coffee Roasters is a NZ registered trade mark of Ozone Coffee Holdings Limited and licensed to Ozone Coffee Roasters.

More information about Ozone Coffee Roasters
www.ozonecoffee.co.nz is a site operated by Ozone Coffee Holdings Limited trading as Ozone Coffee Roasters. We are a company registered in New Zealand with registration number 2225535.

GST: #101-985-652.
Our registered address is: 47 King Street, New Plymouth, New Zealand.

Our trading address is 47A King Street, New Plymouth, New Zealand (wholesale visitors and café customers welcome). Ph: 06 757 5404

If you have any concerns about material that appears on our site, please contact us at info@ozonecoffee.co.nz