Terms & Conditions

The terms and conditions set out in this document are the current terms and conditions which will apply to every person using the Ozone Coffee Roasters website. These terms and conditions constitute an agreement between each person or entity who uses the website (“you”) and Ozone Coffee Holdings Limited (“Ozone Coffee Roasters”). By using the website you agree to be bound by these terms and conditions. Ozone Coffee Roasters can vary or update these terms and conditions. Replacement terms and conditions will be posted on the Ozone Coffee Roasters website and will be deemed to come into force as soon as they are posted. Nothing in these terms and conditions limits your rights under the Consumer Guarantees Act 1993 where you are a consumer for the purposes of the Act.

Becoming a Member and General Obligations

You may sign up as a user of the Ozone Coffee Roasters website using the form contained on this website. You may only sign up once. You must not take any steps to circumvent or avoid the proper operation of the facilities.

Use of Website

All use of the website must be made honestly and in good faith. All users acknowledge and accept that Ozone Coffee Roasters cannot guarantee that the provision of the facilities will be completely uninterrupted, or free from mistake. We are confident that our website will provide a high quality of service. However, we cannot and do not guarantee the availability of the facilities at any given time or for any given duration.

Unless specifically stated all currencies used on this site are in New Zealand Dollars and exclusive of any taxes and you agree to pay taxes added to the price as required.


Ozone Coffee Roasters accepts credit card orders from most major credit cards and our transactions are processed through Shopify, Paypal and STRIPE using a secure encrypted server. Customer credit card information is not stored on our server. The name on your statement will be Ozone Coffee Roasters. Ozone Coffee Roasters also accept gift cards with further information set out below.

Returns/Cancellation Policy

Where the customer is a consumer under the Consumer Guarantees Act and goods are returned within a reasonable time due to being faulty, the remedy afforded to the customer, under the Consumer Guarantees Act 1993 is a refund or a repair. Where a consumer exercises a right to return goods under the Consumer Guarantees Act 1993, the customer will be given a refund within 30 days of them returning the goods. If goods are not returned within a reasonable time you will not be entitled to a refund, repair, or other remedy. Where the customer is a business or is in trade, the parties agree that the Consumer Guarantees Act 1993 shall not apply to any supply of goods by Ozone Coffee Roasters.

Ozone Coffee Roasters reserve the right to cancel any order prior to dispatch. If we exercise this right, we will provide a full refund without undue delay and not later than 14 days after the date at which we cancelled the order.

Delivery Policy

We ship all orders through CourierPost. Delivery prices are automatically based on the weight of your order and delivery location.

Orders are dispatched Monday - Friday and delivery is usually 1 – 3 business days from the date of shipping. If you need your shipment sent as urgent or priority shipping, additional charges will apply and you will need to contact us prior to placing your order. Product will only be delivered to New Zealand addresses.

If you have any queries regarding your delivery, please get in touch by emailing hello@ozonecoffee.co.nz

Handling complaints

For any concerns please contact hello@ozonecoffee.co.nz

We will attempt to acknowledge your complaint within 5 working days.

In handling the complaint, we will try to advise you how long it will take to resolve and we will try to keep you informed.


These terms and conditions are governed by the laws of New Zealand. All copyright and intellectual property rights of any description arising in the development and creation of Ozone Coffee Roasters website, its facilities, its brands, text, software and in any other sense whatsoever will remain owned by Ozone Coffee Roasters. You may not without our prior express written agreement do anything to infringe upon those rights. You must not use any part of the materials on our site for commercial purposes without first obtaining a licence with written permission to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease and you must immediately, at our request, return or destroy copies of any materials you have made. Ozone Coffee is a registered New Zealand trademark of OCR International Limited. Ozone Coffee Roasters is a UK registered trademark of Ozone Coffee Holdings Limited and licensed to Ozone Coffee Roasters UK.

Our collection, use, and storage of any personal information shall be governed by our Privacy Policy which can be accessed at https://ozonecoffee.co.nz/pages/privacy

Gift Cards

We offer two types of gift cards, both available for purchase online. One gift card is valid for instore purchases at our two Eateries; the other is valid for online purchases only. We don’t currently offer gift cards available for spending both instore and online.

The following terms and conditions apply when using our Gift Cards as a payment method:

Gift cards may only be redeemed toward the purchase of eligible products on https://ozonecoffee.co.nz or at our two Eateries. If using an online gift voucher, purchases will be deducted from the redeemer's gift card balance, and the remainder shall be available for future spending against eligible products, if using an eatery gift voucher, the gift card balance must be used in one purchase. If a purchase exceeds the redeemer's gift card balance, the remaining amount must be paid with another payment method. Gift cards are not valid against the purchase of more gift cards and gift cards cannot be exchanged for cash. Please also note that gift cards are non-refundable. The gift card is not a cheque guarantee, credit, debit or charge card. Ozone Coffee Roasters cannot be held liable for lost or stolen cards – please protect them as you would cash

Your gift card will either expire 12 months after the date of issue or 12 months from the last transaction (which ever comes later). A transaction is a sale or a top up. Any remaining balance is cancelled on expiry. We reserve the right to amend the gift card terms and conditions from time to time, where we consider it reasonable and necessary to do so and with or without notice to you. Finally, nothing in these terms is intended to affect your statutory rights as applicable.

Use of discount or promotional codes

Discount or promotional codes must be used at checkout to be redeemed. We do not enable you to apply such codes retrospectively nor do we issue a refund for codes that were not used at the relevant time. Ozone Coffee Roasters reserves the right to decline to accept orders where, in its opinion, a discount or promotional code is invalid for the order being placed.

Discount or promotional codes are only valid on specific products while stocks last and may be withdrawn at any time. Only one discount or promotional code can be used per order. Discount or promotional codes are not valid in conjunction with any other promotion. The discount or promotional code will expire on the date specified in the specific terms relating to the discount or promotional code, as notified to you, and you cannot use the discount or promotional code after this date.

Ozone Rewards & Referral Scheme

Please read these terms carefully before using this Scheme. These terms apply exclusively to your use of the Scheme and by opting in, you are deemed to have read, understood, and accepted these terms. If you have any questions in relation to the Scheme or these terms, please contact us at hello@ozonecoffee.co.nz

How does it work?

This is a points accrual scheme. It is available to individual account holders only, not businesses. You can therefore only be eligible for the Scheme if you are eligible for, and hold, a valid individual online account with us on our website.

Your Loyalty Points operate, effectively, as accumulation vouchers that are exchangeable only for the items listed in section 4 – they cannot be exchanged for cash, or “cashed out” at any time.

Your Loyalty Points operate, effectively, as accumulation vouchers that are exchangeable only for the items listed in section 4 – they cannot be exchanged for cash, or “cashed out” at any time.

On the Classic Tier, each $1 you spend with us is worth 1 Loyalty Point, on the Subscriber Tier, each $1 is worth 3 Loyalty Points. However, there are other limited circumstances where you can accrue additional, or “bonus” Loyalty Points – these are listed in section 3.

Where you spend less than a $1 (or relevant $), the balance (in pennies) is not rounded up or stored to accrue on your next Qualifying Purchase.

How can I get Loyalty Points?

You can gain Loyalty Points through the following Qualifying Purchases:

Create an account on our website with us (300 Loyalty Points for Classic Tier, 400 Loyalty Points for Subscriber Tier)

Purchase any item through your account on our website (see section 2);

Follow us (at @ozonecoffeenz) on Instagram (200 Loyalty Points);

Sign up to our newsletter (300 Loyalty Points) and

Your birthday bonus (200 Loyalty Points applied to your account on your birthday for Classic Tier, and 400 points for Subscriber Tier).

Accruing Loyalty Points does not grant you any vested rights or guarantee the continued availability of further Loyalty Points to you.

What can I use the Loyalty Points for?

You can use your Loyalty Points for the following only:

Discount vouchers ($5 = 500 Loyalty Points; $10 = 1000 Loyalty Points; $15 = 1500 Loyalty Points; $20 = 2000 Loyalty Points).

As stated, you cannot use your Loyalty Points for cash or gift cards. Redeemed Loyalty Points cannot be used again. If a transaction in which Loyalty Points are used is cancelled or reversed, we will re-credit your Loyalty Points used.

How can I use my Loyalty Points?

Where you acquire enough Loyalty Points, a “REDEEM” button will appear on your account. Clicking this will generate a unique discount code for you to apply at checkout against your next order.

What restrictions apply to me?

Loyalty Points are personal to you and your account: you cannot transfer them to someone else at any time.

Do my points expire?

Points are valid from 12 months from the relevant Purchase Date (or date on which you acquired the Loyalty Points). After this period has expired, the accrued but unused point(s) you have accumulated will expire.

We will endeavour to notify you on or around the date on which your Loyalty Points are due to expire.

Do I have to opt in?

No, you will be automatically enrolled into the Scheme when you register for your account with us. You can opt out of the Scheme at any time, if you wish – just let us know through the contact details provided. When you leave the Scheme, you will forfeit all accrued Loyalty Points.

Can I get my points back?

Once the points expire they cannot be returned to you, unless we otherwise agree at our absolute discretion. If you make a Qualifying Purchase whilst you have joined the Scheme, but don’t use your account, you will not automatically accrue your Loyalty Points.

Qualifying Purchases made by you before you opt into the Scheme cannot be subsequently credited with Loyalty Points.

What does ‘approved’, ‘pending’ and ‘cancelled’ mean?

Approved: these points can be redeemed immediately

Pending: These points need to be approved before you can use them. This process is typical for purchase and referral points

Cancelled: These points have not been added to your account. For example, if you cancel an order, the points will also be cancelled.


We would like you to refer us and our products to others. If you would like to do this, you may do so at any time by sending the referral URL located within your account to your friend, by email or social media. When your friend then clicks the relevant URL and registers their email address with us, they will receive 15% off their first purchase with us. Once that purchase is made, you (as the referrer) will receive 1000 points credited to your account. This is the equivalent of a $10 voucher and can be redeemed any time by you. This will be available to you for your next purchase.

There is no limit to the number of times you can use this referral scheme, or the number of friends or family members that you can refer. However, it is only available for use once by each referred friend, who must be a new customer to receive their voucher.

If we detect that you are using the referral programme fraudulently, your rewards account will be suspended. Please contact us if you believe your account has been suspended in error.

Can we change these terms, suspend or withdraw the scheme?

Yes, we can change the terms applicable to this Scheme at any time. Where we do that, we may notify you through your account, or the email address registered with that account, or the relevant change(s) will be updated on this page. You should therefore check this page regularly to ensure you understand the terms that apply to your use of the Scheme.

We can also withdraw or suspend the Scheme at any time, for any reason. This can apply on a general basis, or to your account only, if we reasonably consider that you have, or may have, breached the terms applicable to the Scheme. In these circumstances we may also close or suspend your account (on a temporary or permanent basis as determined by Ozone Coffee Roasters).

Where the Scheme is withdrawn, or your account is closed at any time, any and all accrued but unused Loyalty Points are forfeited.

How will you use my personal information?

Your personal information used in connection with your enrolment on, and use of, the Scheme will be used only by us for the purposes of administering the Scheme. Please refer to our privacy policy, available at https://ozonecoffee.co.nz/pages/privacy for more information on how we collect and use personal information.

You must keep your details associated with your account up to date; we cannot be liable for any loss of Loyalty Points incurred as a result of out-of-date details.

What do the terms mean?

In these terms:

“Loyalty Point” refers to a point accrued in connection with the Scheme;

“Qualifying Purchase” refers to a fully paid purchase through your account on our website; and

“Purchase Date” is the date on which your purchase is confirmed by us.

More information about Ozone Coffee Roasters

ozonecoffee.co.nz is a site operated by Ozone Coffee Holdings Limited trading as Ozone Coffee Roasters. We are a Limited NZ Company with NZB number 9429032322378. GST #101- 985 – 652

Our trading addresses are 47A King Street, New Plymouth 4310 and 1/18 Westmoreland Street West, Grey Lynn, Auckland 1021 (wholesale visitors and café customers welcome). Ph: (06) 757 5404.

Our registered address is PO Box 8227, New Plymouth

If you have any concerns about material that appears on our site, please contact us at hello@ozonecoffee.co.nz

This terms & conditions was updated 13 October 2022.